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Health plans know that quality and risk gaps are often identified too late — after members have left the provider’s office and costly outreach efforts begin. The root cause isn’t a lack of programs or vendors; it’s fragmented systems that fail to surface actionable insights when providers can act.
In this session, Inovalon and athenahealth will show how health plans are shifting gap closure upstream by embedding coordinated quality and risk insights directly into provider electronic health record (EHR) workflows.
See how native EHR integration eliminates portal fatigue, improves provider adoption, and enables real-time, point-of-care interventions that drive measurable improvements in closure rates and documentation accuracy.
See how health plans are capturing quality and risk gaps during scheduled visits, before members leave the office and outreach begins.
Learn how native EHR integration surfaces prioritized gaps directly in provider workflows, without additional portals or logins.
Understand why chasing gaps after the visit is expensive — and how point-of-care strategies dramatically lower outreach volume.
*Benefit 4 Desc
Health plans know that quality and risk gaps are often identified too late — after members have left the provider’s office and costly outreach efforts begin. The root cause isn’t a lack of programs or vendors; it’s fragmented systems that fail to surface actionable insights when providers can act.
In this session, Inovalon and athenahealth will show how health plans are shifting gap closure upstream by embedding coordinated quality and risk insights directly into provider electronic health record (EHR) workflows.
See how native EHR integration eliminates portal fatigue, improves provider adoption, and enables real-time, point-of-care interventions that drive measurable improvements in closure rates and documentation accuracy.

See how health plans are capturing quality and risk gaps during scheduled visits, before members leave the office and outreach begins.

Learn how native EHR integration surfaces prioritized gaps directly in provider workflows, without additional portals or logins.

Understand why chasing gaps after the visit is expensive — and how point-of-care strategies dramatically lower outreach volume.
The ScriptMed Cloud software solution is an industry leader, serving six of the top ten specialty pharmacies, and 35% of specialty pharmacy patients nationally
Revenue Cycle Expert
Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.
Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author
Revenue Cycle Expert
Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.
Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author
Revenue Cycle Expert
Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.
Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author
Presenter wrap-up call to action

AVP, Product Management,
Inovalon
Since joining Inovalon in 2010, Hemanth has been instrumental in leading the launch of its Value-Based Care reporting suite and key components of the Data Insights and Data Lake solutions. He began his career at tech giants IBM and Red Hat. Hemanth holds an MBA from the University of North Carolina and a BE in Computer Science from Bangalore University.

Executive Director, Payer Product Market Strategy,
Athenahealth
Greg LeGrow leads payer product strategy at athenahealth. He is a seasoned professional with over 30 years of experience in the healthcare industry with demonstrated success in strategy development, program leadership, operations and technology deployment. He is passionate about enabling innovation and supporting the collaboration and data exchange among payers and providers required for successful value-based care.

VP, Clinical Informatics and Enterprise Solutions,
Inovalon
Dr. Eshelman serves as vice president of Clinical Informatics and Enterprise Solutions at Inovalon. In this role, Dr. Eshelman oversees the development of Inovalon’s clinical toolsets, delivering provider-decision platforms that are patient specific at the point of care. Dr. Eshelman’s medical and clinical experience play a significant role in the design and development of Inovalon’s medical informatics product lines, which gather and rapidly process large amounts of patient and provider data to deliver insights and actionable solutions to the point of care.
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Revenue Cycle Expert
Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.
Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author
Revenue Cycle Expert
Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.
Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author
Revenue Cycle Expert
Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.
Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author
Revenue Cycle Expert
Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.
Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
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Medical Software Specialist
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisimenim ad minim veniam, quis nostrud exerci tation
Medical Software Specialist