WEBINAR

25 Years After "To Err Is Human": Where Should We Be Focusing Our Patient Safety Efforts?

Twenty-five years after "To Err is Human," progress in patient safety remains uneven. Join Dr. Matt Austin from Johns Hopkins to explore lessons learned, emerging priorities, and strategies for safer care.

Free webinar – now available on demand!

Safer Care Starts Here

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Overview

It’s been 25 years since a landmark To Err is Human report exposed the devastating impact of medical errors in U.S. hospitals, sparking the patient safety movement. While progress has been made, challenges persist, and the journey toward safer care is far from over.

In this webinar, Dr. Matt Austin from Johns Hopkins will reflect on the wins and setbacks of the past quarter-century and highlight the critical priorities for healthcare organizations in 2025. Explore tools and strategies to reduce errors, improve care team communication, and build a safety-first culture.

This session will also examine the vital role of people, processes, and technology in delivering safe, reliable care for every patient.

Don’t miss this chance to advance your organization’s patient safety goals!

Master 2025 Safety Trends

Uncover the key trends and challenges shaping patient safety and keep your organization ahead in delivering safer, more effective care.

Simplify Event Reporting

Learn how to simplify the reporting process, reduce unreported incidents, and proactively improve safety outcomes with actionable data analytics.

Foster a Safety-First Culture

Discover tools and strategies to enhance communication, build trust across teams, and create a culture where safety is a core priority for all.

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Overview

It’s been 25 years since a landmark To Err is Human report exposed the devastating impact of medical errors in U.S. hospitals, sparking the patient safety movement. While progress has been made, challenges persist, and the journey toward safer care is far from over.

In this webinar, Dr. Matt Austin from Johns Hopkins will reflect on the wins and setbacks of the past quarter-century and highlight the critical priorities for healthcare organizations in 2025. Explore tools and strategies to reduce errors, improve care team communication, and build a safety-first culture.

This session will also examine the vital role of people, processes, and technology in delivering safe, reliable care for every patient.

Don’t miss this chance to advance your organization’s patient safety goals!

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Master 2025 Safety Trends

Uncover the key trends and challenges shaping patient safety and keep your organization ahead in delivering safer, more effective care.

file-chart-column.png

Simplify Event Reporting

Learn how to simplify the reporting process, reduce unreported incidents, and proactively improve safety outcomes with actionable data analytics.

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Foster a Safety-First Culture

Discover tools and strategies to enhance communication, build trust across teams, and create a culture where safety is a core priority for all.

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The ScriptMed Cloud software solution is an industry leader, serving six of the top ten specialty pharmacies, and 35% of specialty pharmacy patients nationally

Featured Presenter

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Dr. Matt Austin

Principal Faculty Member, Johns Hopkins Armstrong Institute for Patient Safety and Quality

Dr. Matt Austin is a Principal Faculty Member at the Johns Hopkins Armstrong Institute for Patient Safety and Quality. Dr. Austin provides strategic guidance on performance measures for the Leapfrog Group’s annual Hospital Survey, Hospital Safety Grade, and Ambulatory Surgery Center Survey.

His research focuses on performance measurement in healthcare, with current interests that include: understanding the role of transparency of quality and safety data in driving improvements in care delivery, measuring disparities in the quality of care, and measuring the diagnostic performance of hospitals.

Kem Tolliver

Revenue Cycle Expert

Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.

Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author

Kem Tolliver

Revenue Cycle Expert

Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.

Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author

Presenter wrap-up call to action

Kem Tolliver

Revenue Cycle Expert

Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.

Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author

Kem Tolliver

Revenue Cycle Expert

Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.

Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author

Kem Tolliver

Revenue Cycle Expert

Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.

Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Kem Tolliver

Revenue Cycle Expert

Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.

Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author

Kem Tolliver

Revenue Cycle Expert

Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.

Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author

Kem Tolliver

Revenue Cycle Expert

Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.

Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author

Kem Tolliver

Revenue Cycle Expert

Kem is an Innovative Healthcare Leader with a passion for practice transformation through best practices, technology & education. She is the founder and president of Medical Revenue Cycle Specialists, a boutique medical revenue cycle consulting firm, which improves workflow and practice revenues for small to mid-size physician practices, allowing them to focus on patient care.

Over her career of over 20 years, Kem has earned a reputation as a transformational healthcare leader. She is currently also serving as the President of the Hyattsville/Prince George’s County Chapter of the American Academy of Professional Coders (AAPC). In this interview, Kem talks to me about overcoming challenges during the COVID pandemic and her experience as an author

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Testimonials

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James Dean

Medical Software Specialist

Testimonials

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James Dean

Medical Software Specialist